Terms . Conditions . Policies
About These Terms – Conditions – Policies – TCP
(here and after referred as TCP)
Effective date: September 2026
Last updated: September 2026
TCP govern your use of the Masska website located at masska.online and any purchase you make through it.
By accessing the Site or placing an order, you agree to be bound by these Terms.
Masska is operated as a small family business based in Australia.
1. Eligibility
By using or accessing this Site, you confirm that you are at least 18 years of age, or are accessing the site with the consent and supervision of a parent or legal guardian.
We reserve the right to refuse service to anyone at our discretion.
You must provide accurate information when placing an order or creating an account.
We may refuse or cancel an order where we reasonably suspect fraud, misuse, unlawful activity, a serious pricing error, or another legitimate operational concern.
If we cancel an order after payment has been taken, we will refund the amount paid for that order.
2. Products
We sell:
– Original photographic/digital film prints
– Minimal apparel featuring original photography and design
– Curated products for the individual and the home
All products are described as accurately as possible. Colors and textures may appear slightly different on screen depending on your device’s display settings, particularly for photographic prints.
Nothing we sell is mass-produced.
Edition sizes and product availability are strictly limited and subject to change without notice once a run closes or stock is exhausted.
We produce or source our products from a worldwide group of trusted partners and suppliers.
Once you place and confirm your order, our system will choose the closest trusted provider (to your location). Your order will then be processed, and shipped using the nearest carrier or logistics provider. This enables us to deliver your custom products at the earliest possible time.
3. Product descriptions and availability
We take reasonable care to ensure that product descriptions, images, prices and availability are accurate when published. We do not guarantee that all
information will always be error-free or current.
If a product is unavailable, materially mislabeled, or affected by a significant pricing or listing error, we may contact you to discuss available options or
cancel the affected order. If we cancel an order after payment, we will refund the amount paid for the canceled item or order.
Nothing in this section limits your rights under the Australian Consumer Law or other applicable consumer-protection law.
4. Pricing, taxes and payment
Prices are displayed in the currency shown at checkout. The price displayed at the time you place an order is the price that applies to that order, unless there is a clear and obvious pricing or listing error.
Payment is processed through the payment methods available at checkout.
Masska does not store your full payment-card details on its own servers.
Payment providers may collect and process payment and transaction information under their own terms and privacy policies.
Depending on your location, listed prices may include or exclude taxes as indicated at checkout.
You are responsible for any applicable customs duties, import charges, local taxes or other fees charged by authorities in your
country, unless we expressly state otherwise.
5. Orders and fulfilment
After placing an order, you will receive an order confirmation by email. Thisconfirms that we have received your order; it does not necessarily mean that
Masska has accepted it.
Where applicable, acceptance occurs when we dispatch the order or otherwise confirm that it has been accepted for fulfillment. We may cancel or refuse an
order before acceptance for reasons including product unavailability, an obvious pricing error, suspected fraud, payment failure or a delivery limitation.
If an order is canceled after payment has been taken, we will refund the affected amount using the original payment method where reasonably possible.
6. Global fulfilment
To minimize delivery times and environmental impact, orders may be fulfilled by a production partner located closest to your delivery address. This means your
item may be produced and shipped from a location outside Australia. All production partners are held to our quality and ethical standards.
Your contract of sale remains with Masska regardless of which partner fulfills your order.
7. Shipping and delivery
Delivery estimates shown at checkout or in order communications are estimates, not guarantees, unless we expressly state otherwise. Delivery may be affected by
production, carrier delays, customs, weather, public holidays, incorrect addresses or events outside our reasonable control.
Please check your delivery address carefully before submitting an order. Contact us promptly if you believe an address is incorrect. We will try to assist, but
additional costs may apply where an order has already been produced or dispatched.
If an order arrives damaged, please contact us as soon as reasonably possible with your order number, a description of the issue and photographs of the
packaging and product. We ask that visible damage be reported within seven days so that we can investigate promptly. This reporting period does not limit or
exclude any rights you may have under the Australian Consumer Law or other applicable law.
If an order is lost or confirmed by the carrier as undeliverable, contact us so that we can investigate with the relevant fulfillment or delivery partner and
determine the appropriate remedy.
Nothing in this section limits your rights where goods are not delivered, are damaged, faulty, unsafe, or otherwise fail to meet a consumer guarantee.
8. Returns, refunds and remedies
We want customers to receive products that meet reasonable expectations. We assess return, refund, replacement and other remedy requests fairly and in
accordance with the Australian Consumer Law and other applicable consumer-protection laws.
8.1 How to request help
– Any claims for returns and refunds must be made within 7 days of handover to you
– All claims must include a detailed description, order number and photographs
– The remedy you are requesting, if you have a preference
– Please do not return an item unless we provide return instructions. Depending on the issue, we may ask for photographs, further information or the product to
be returned for assessment
– We do not offer refunds for shipping and/or return shipping back to us or our partners
. email to contact@masska.online
8.2 When we will offer a remedy:
– The item/s arrived damaged or defective
– The item/s you received is materially different from what was described
– The item was lost in transit and confirmed undeliverable
– Depending on the circumstances and the law that applies, the remedy may include a repair, replacement, refund, store credit or another appropriate solution.
We will always try our best to remedy any claims.
8.3 When we generally do not accept returns or refunds
– Change of mind after an order has been placed or dispatched
– An incorrect size, colour, design or product selected by the customer
– An incorrect delivery address supplied by the customer
– Products that have been worn, washed, used or damaged after delivery
– Products removed from protective packaging where the condition of the product prevents resale
– Fraudulent use of our site, products, services, and payment systems
This section does not apply where the product is faulty, damaged, unsafe, materially different from its description, or otherwise covered by a consumer
guarantee.
8.4 Late or missing refunds – Refund timing
Approved refunds are normally processed through the original payment method where reasonably possible. Once processed by Masska, the time for the funds to
appear depends on the payment provider and financial institution.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company – it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time before a refund is posted.
8.5 Seven day reporting request
We ask customers to report damage, delivery problems or apparent faults as soonas possible, preferably within seven days of delivery.
This helps us investigate with our production and delivery partners.
9. Australian Consumer Law (ACL) and international customers
Nothing in these policies excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights under
the Australian Consumer Law.
If a product has a major fault, you are entitled to a replacement, repair, or refund. These rights cannot be waived.
If you are located outside Australia, your local consumer-protection laws may also apply. Where mandatory consumer rights apply, those rights prevail over any
inconsistent provision in these policies. We prefer to resolve concerns directly and fairly. Please contact us first so that we can investigate and work toward
an appropriate resolution.
10. User Accounts
You may browse and purchase as a guest, however we recommend that you create an account, as this helps us service you better and also you will have access to
detailed information relating to your account and history.
You are responsible for keeping your account credentials confidential and for activity carried out through your account. Contact us promptly if you believe
your account has been accessed without permission. We may suspend or terminate accounts used for fraud, abuse, unlawful activity, serious policy violations or
conduct that may harm the website or other customers.
We reserve the right to suspend or terminate accounts that violate our Terms and Conditions or are used in a manner that we consider harmful, fraudulent, abusive
or illegal.
11. Intellectual Property
All content on this Site, including but not limited to photographs, images, text, design, branding, and editorial copy, is the original work of Masska and its
founders, or is used with permission. All rights are reserved.
You may not reproduce, distribute, modify, publish, or use any content from this Site for commercial or non-commercial purposes without our prior written consent.
Personal, non-commercial sharing with clear attribution to Masska is appreciated and generally welcomed, but please ask first if you’re unsure.
All contents on this site are Copyright Masska 2026.
12. Collectors Notes and user content
Collectors Notes may allow you to submit comments, feedback, reviews, greetings or other content.
You should not submit private or sensitive information, payment details, passwords, addresses or information about another person without permission.
Content submitted to Collectors Notes may be publicly visible.
By submitting content, you give Masska permission to display, reproduce and format that content on the website for the purpose for which it was submitted.
You remain responsible for your content.
We may moderate, edit for formatting, refuse or remove content that is unlawful, abusive, defamatory, misleading, discriminatory, invasive of privacy, infringing,
spam, or otherwise unsuitable for publication.
13. Prohibited Use
You must not use the site or any of its contents to:
– Break or encourage anyone else to break an applicable law or regulation
– Infringe the intellectual-property or privacy rights of Masska or another person
– Send spam, malware or harmful code
– Attempt unauthorized access to the website, accounts or systems
– Interfere with, overload or impair the website
– Misrepresent your identity or affiliation
– Use the website or payment systems fraudulently
– Collect or misuse information about other users, including and not restricted to Masska and its affiliates
14. Limitation of liability
To the maximum extent permitted by law, Masska is not liable for indirect, incidental or consequential loss arising from use of the website or products.
Nothing in these policies limits liability for death, personal injury, fraud, willful misconduct, or any liability that cannot lawfully be excluded or limited.
Nothing limits your rights or remedies under the Australian Consumer Law.
To the extent permitted by law, Masska’s liability in connection with an order will not exceed the amount paid for that specific order, except where applicable
law requires otherwise.
15. Third party services and links
The website may use or link to third-party services, including payment processors, production providers, shipping carriers, analytics services,
social-media services and other technology providers.
Third-party services may collect and process information under their own terms and privacy policies. Masska is not responsible for third-party services to the
extent permitted by law.
16. Privacy policy
Depending on how you use the website, Masska may collect:
– Your name, email address, phone number and billing or delivery address
– Order, payment, refund and customer-service information
– Account information and order history
– Information you provide in comments, reviews, forms or messages
– Device, browser, IP address and website-usage information
– Marketing preferences and subscription information
– Information needed to prevent fraud, protect the website and comply with legal obligations
Payment providers may collect and process payment-card information directly.
Masska does not store full payment-card details on its own servers.
16.1 How we use information
We may use personal information to:
– Process, fulfill and deliver orders
– Take payments and process refunds
– Provide customer support
– Manage customer accounts
– Communicate about orders, delivery, returns and service issues
– Prevent fraud and protect the website
– Improve products, services and website performance
– Send marketing communications where permitted and where you have the required choice or consent
– Maintain business, accounting, tax and legal records
– Respond to legal requests and enforcement of these policies
16.2 Who we share information with
We do not sell personal information. We may disclose information to service providers who help us operate Masska, including payment processors, website and
hosting providers, ecommerce and security services, production and fulfillment partners, delivery carriers, customer-support providers, email providers,
analytics providers and professional advisers.
We may also disclose information where required or authorized by law, to protect the rights and safety of Masska or another person, or to investigate suspected
fraud or misuse.
16.3 Overseas processing
Some service providers, production partners, carriers and technology providers may be located outside Australia. Personal information may therefore be
processed or stored overseas, depending on the service used and the location of the order.
Where reasonably applicable, Masska takes steps to use reputable providers and to require appropriate handling of personal information. Overseas providers may
also handle information under their own privacy policies and the laws of their location.
16.4 Cookies and tracking
The website may use cookies and similar technologies to keep the cart and account functions working, remember preferences, protect the website, understand
website usage and improve the customer experience.
Third-party services may also use cookies or similar technologies for payment, security, analytics, embedded content or marketing. You can manage or block
cookies through your browser settings, although some website functions may not work correctly if essential cookies are disabled.
16.5 Marketing communications
Where permitted, Masska may send marketing communications about products, collections, news or events. You can unsubscribe from promotional emails by
using the unsubscribe link in the message.
We may still send non-promotional service messages, such as order confirmations, delivery updates, account notices, security messages and responses to your
inquiries.
16.6 Storage, security and retention
Masska takes reasonable steps to protect personal information from misuse, interference, loss and unauthorized access, modification or disclosure.
No online transmission or storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, accounting,
tax, legal, fraud-prevention and dispute-resolution purposes. When information is no longer required, we take reasonable steps to delete it or make it
anonymous, subject to legal and operational requirements.
16.7 Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before responding. Some requests may be subject to legal exceptions or reasonable administrative requirements.
16.8 Privacy complaints
If you have a privacy concern or complaint, contact us with:
– Your name and contact details
– A description of the concern
– Relevant dates, order references or correspondence
– The outcome you are seeking
We will review the complaint and respond within a reasonable period. If the concern cannot be resolved, you may have the right to contact the relevant
privacy regulator or other authority in your jurisdiction.
16.9 Changes to this privacy policy
We may update this Privacy Policy when our website, services, providers or legal obligations change. The Last Updated date will show when the latest version was
published.
17. Changes to these policies
We may update these Terms, Conditions and Policies from time to time. The updated version will be posted on this website and the Last Updated date will be
changed.
Changes will apply from the date of publication, unless a different date is stated. Continued use of the website after an update indicates acceptance of the
updated terms to the extent permitted by law. Changes will not remove rights that have already arisen or rights that cannot lawfully be excluded.
18. Governing law and disputes
These policies are governed by the laws of Victoria, Australia, except where mandatory consumer or privacy laws in your location provide otherwise.
We genuinely prefer to resolve concerns directly and fairly. If you have a concern about an order, product, privacy or use of the website, contact us and
include enough information for us to investigate.
Contact
If you have any questions about the TCP, please contact us at:
Masska
Business Details: Foe pty ltd – ABN 39088567873 – 67 MYERS ST, GEELONG VIC 3220 AUSTRALIA